Returns

Returns Policy Not perfect? Return it and let us fix things Customer satisfaction is imperative for our company. So if you are dissatisfied with any of our products, fit or artwork implementation then contact us right away. Returns If you have received the wrong item/s or your items are faulty, we will arrange a return and delivery of correct items If returning for any other reason, we ask that you organise the return of the items. We use Collect+’s free and convenient service for returns. Find your nearest Collect+ business and learn how to use the service here. How to make a return Contact us by phone (0333 772 6124) or email with your order number to hand We’ll send you a free return certificate, which you need to return your items. *Return the unworn garments to us in their original packaging Leave the rest to us! We’ll provide a full refund to your original payment method within 7 working days of receiving the returned items. If we cannot accept a return We will replace all faulty customised items. However, we cannot provide returns on customised items that are not faulty. We ask that you provide high-res artwork to ensure that your garment looks professional.

Privacy Policy

This privacy policy applies between you, the User of this Website and THE BRANDING HUB LTD, the owner and provider of this Website. THE BRANDING HUB LTD takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully. Definitions and interpretation In this privacy policy, the following definitions are used: Data collectively all information that you submit to THE BRANDING HUB LTD via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws; Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies); Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK; GDPR the General Data Protection Regulation (EU) 2016/679; THE BRANDING HUB LTD, we  or us   THE BRANDING HUB LTD, a company incorporated in England and Wales with registered number 13081949 whose registered office is at The Branding Hub, Crossways Corner Main Road,   Frating, Colchester,   Essex ,  CO7 7DJ; UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011; User or you any third party that accesses the Website and is not either (i) employed by THE BRANDING HUB LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to THE BRANDING HUB LTD and accessing the Website in connection with the provision of such services; and Website the website that you are currently using, https://www.thebrandinghub.co.uk/, and any sub-domains of this site unless expressly excluded by their own terms and conditions. In this privacy policy, unless the context requires a different interpretation: the singular includes the plural and vice versa; references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; a reference to a person includes firms, companies, government entities, trusts and partnerships; “including” is understood to mean “including without limitation”; reference to any statutory provision includes any modification or amendment of it; the headings and sub-headings do not form part of this privacy policy. Scope of this privacy policy This privacy policy applies only to the actions of THE BRANDING HUB LTD and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. For purposes of the applicable Data Protection Laws, THE BRANDING HUB LTD is the “data controller”. This means that THE BRANDING HUB LTD determines the purposes for which, and the manner in which, your Data is processed. Data collected We may collect the following Data, which includes personal Data, from you: name; job title; contact Information such as email addresses and telephone numbers; in each case, in accordance with this privacy policy. How we collect Data We collect Data in the following ways: data is given to us by you  ; and data is collected automatically. Data that is given to us by you THE BRANDING HUB LTD will collect your Data in a number of ways, for example: when you contact us through the Website, by telephone, post, e-mail or through any other means; when you register with us and set up an account to receive our products/services; when you complete surveys that we use for research purposes (although you are not obliged to respond to them); when you make payments to us, through this Website or otherwise; when you elect to receive marketing communications from us; when you use our services; in each case, in accordance with this privacy policy. Data that is collected automatically To the extent that you access the Website, we will collect your Data automatically, for example: we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”. Our use of Data Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: internal record keeping; transmission by email of marketing materials that may be of interest to you; contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below). For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in: soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out. for other types of e-marketing, we are

Mockup T&C’s

Once your order has been received, we will provide you with a mock-up of your order. Once you have confirmed you are happy with the mock-up, we no longer take responsibility for any artwork-related issues including spelling mistakes. Whilst we will print and embroider on garments provided by the customer, we do encourage that we supply the clothing as we cannot replace your garments, should there be any form of error during the branding process.

Logo/Artwork Guidelines

Check before uploading your logos There may be certain limitations depending on the customisation type you select. In particular, certain designs cannot be printed due to the quality or detail of the logo/artwork. The Branding Hub holds the right to tweak the design where needed to produce the best quality print. Where some websites or printers may refuse to print your garment, our team will work with you to produce a high quality printed garment. This will delay the printing process and can take up to 20-28 days depending on the complexity of the logo/artwork. We ask that you upload the best quality version of your logo/artwork you have to ensure the best end results. We ask for files to be 300 DPI or higher. If you upload a file that is too low quality to print, our artwork team will contact you. The Branding Hub has the ability and skills to re-draw or re-design your logo/artwork if needed to print a quality garment.

Delivery

Dispatch times We currently run on a rough dispatch time of 10-14 days. Your proposed delivery date will be stated in the order confirmation. If you have ordered a customised item, including logo or text and artwork isn’t supplied in the correct form this can delay delivery times. Orders £150 and over – FREE Economy Delivery (5-7 Working Days | Estimated) Delivery Options* Price Royal Mail 1st Class Free when you spend over £150 £4.49 Royal Mail Signed 1st Class Free when you spend over £150 £4.99 Royal Mail 2nd Class Free when you spend over £150 £3.49 Royal Mail Signed 2nd Class Free when you spend over £150 £3.99